Resurs - Notice history

All systems operational

Checkout - Operational

Credit Cards - Operational

Merchant API - Operational

Merchant Portal - Operational

Merchant Reporting - Operational

Onlinebank - Operational

Resurs App - Operational

Resurs Website - Operational

Telephony - Operational

Butiksredovisning - Operational

eSKAT - Operational

Retail Finance Finland - Operational

Inspire - Operational

MitID - Operational

eID - Operational

Credit Applications - Operational

Network - Operational

BankID - Norway - Operational

Consumer loan - Operational

Skatteetaten Norway - Operational

Notice history

View current status

Oct 2026

NO BankID
ResolvedMajor outage3 hours 26 minutes
  • Resolved
    UTC
    Resolved

    The incident affecting Norwegian BankID has now been resolved.

    We apologize for any inconvenience this may have caused.

    Regards,

    Resurs Bank IT

  • Update
    UTC
    Update

    A third party has identified the issue and applied a fix. We are now closely monitoring system performance together with our vendors while we work on a permanent resolution.

    Reference: INC0115713

    We apologize for any inconvenience this may have caused.

    Regards, Resurs Bank IT



  • Monitoring
    UTC
    Monitoring

    A third party has identified the issue and applied a fix. We are now closely monitoring system performance together with our vendors while we work on a permanent resolution.

    Reference: INC0115713

    We apologize for any inconvenience this may have caused.

    Regards, Resurs Bank IT

  • Investigating
    UTC
    Investigating

    A third-party provider is experiencing issues with Norwegian BankID signing. Authentication remains operational, but signing may be affected.

     

    We are working with the provider to resolve the issue as quickly as possible.

    We apologize for any inconvenience this may cause. 

     

    Regards, Resurs Bank IT

Several issues
ResolvedMajor outage1 hour 26 minutes
  • Resolved
    UTC
    Resolved

    The incident has now been resolved.

    We apologize for any inconvenience this may have caused.

    Regards,

    Resurs Bank IT

  • Monitoring
    UTC
    Monitoring

    We have identified the issue and applied a fix. We are now closely monitoring system performance recovery.

    We apologize for any inconvenience this may have caused.

    Regards, Resurs Bank IT

  • Investigating
    UTC
    Investigating

    We are currently experiencing issues with payment and application flows. We are working on resolving the incident as soon as possible. We apologize for any inconvenience this may cause.

    Regards, Resurs Bank IT

Credit application issue in Denmark
ResolvedPartial outage35 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

    We apologize for any inconvenience this may have caused.

    Regards,

    Resurs Bank IT

  • Investigating
    UTC
    Investigating

    We are currently experiencing issues with Credit applications in Denmark due to a change from Eskat. We are working on resolving the incident as soon as possible. We apologize for any inconvenience this may cause.

     

    Regards, Resurs Bank IT



Sep 2026

SEP22
Planned Maintenance – September 22nd, 20:00–22:00 (CEST)
CompletedMaintenance2 hours
  • Completed
    22nd September, 2026 at 20:00UTC
    Completed
    22nd September, 2026 at 20:00UTC
    Maintenance has completed successfully
  • In progress
    22nd September, 2026 at 18:00UTC
    In progress
    22nd September, 2026 at 18:00UTC
    Maintenance is now in progress
  • Planned
    22nd September, 2026 at 13:04UTC
    Planned
    22nd September, 2026 at 13:04UTC

    Skatteetaten will carry out scheduled maintenance on the Folkeregister data reception and lookup functions. The service will be unstable between 20:00 and 22:00, which might affect credit applications in Norway. We apologize for any inconvenience this may cause.

    Thank you for your understanding and patience.

    Best regards,

    IT Resurs

Technical issues multiple services
ResolvedMajor outage1 hour 50 minutes
  • Resolved
    UTC
    Resolved

    The incident affecting multiple services has now been resolved.

    We apologize for any inconvenience this may have caused.

    Regards,

    Resurs Bank IT

  • Investigating
    UTC
    Investigating

    We are currently experiencing issues with multiple services. We are working on resolving the incident as soon as possible. We apologize for any inconvenience this may cause.

    Regards, Resurs Bank IT

SEP22
Planned Maintenance – September 22nd, 04:30–05:30 (CEST)
CompletedMaintenance1 hour
  • Completed
    22nd September, 2026 at 03:30UTC
    Completed
    22nd September, 2026 at 03:30UTC
    Maintenance has completed successfully
  • In progress
    22nd September, 2026 at 02:30UTC
    In progress
    22nd September, 2026 at 02:30UTC
    Maintenance is now in progress
  • Planned
    21st September, 2026 at 06:33UTC
    Planned
    21st September, 2026 at 06:33UTC

    Please be informed that planned technical maintenance will take place on Tuesday, September 22nd between 04:30 and 05:30 (CEST).

    During this window, some services may experience brief interruptions or temporary disruptions. We aim to minimize any impact, but short periods of reduced availability may occur.

    Maintenance is expected to be completed by 05:30 (CEST), after which all services should return to normal operation.

    Thank you for your understanding and patience.

    Best regards,
    IT Resurs



Issues signing Denmark
ResolvedMajor outage1 hour 56 minutes
  • Resolved
    UTC
    Resolved

    The incident affecting signing in Denmark has now been resolved.

    We apologize for any inconvenience this may have caused.

    Regards,

    Resurs Bank IT

  • Investigating
    UTC
    Investigating

    We are currently experiencing technical third party issues, which may affect signing for Danish customers. We apologize for any inconvenience this may cause.

    Kind regards,

    Resurs Bank IT

SEP15
Planned Maintenance – September 15th, 04:30–05:30 (CEST)
CompletedMaintenance1 hour
  • Completed
    15th September, 2026 at 03:30UTC
    Completed
    15th September, 2026 at 03:30UTC
    Maintenance has completed successfully
  • In progress
    15th September, 2026 at 02:30UTC
    In progress
    15th September, 2026 at 02:30UTC
    Maintenance is now in progress
  • Planned
    14th September, 2026 at 12:46UTC
    Planned
    14th September, 2026 at 12:46UTC

    Please be informed that planned technical maintenance will take place on Tuesday, September 15th between 04:30 and 05:30 (CEST).

    During this window, some services may experience brief interruptions or temporary disruptions. We aim to minimize any impact, but short periods of reduced availability may occur.

    Maintenance is expected to be completed by 05:30 (CEST), after which all services should return to normal operation.

    Thank you for your understanding and patience.

    Best regards,
    IT Resurs

Aug 2026

Resurs App and related services
ResolvedMajor outage34 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We are currently experiencing issues with Resurs mobile app and related services. We are working on resolving the incident as soon as possible. We apologize for any inconvenience this may cause.

    Regards, Resurs Bank IT

Credit and Loan applications in Norway
ResolvedDegraded performance80 hours 2 minutes
  • Resolved
    UTC
    Resolved

    The incident affecting Norwegian credit application processing related to Skatteetaten and associated external services has now been resolved.

    We apologize for any inconvenience this may have caused.

    Regards,

    Resurs Bank IT

  • Update
    UTC
    Update

    We continue to monitor the disruption affecting Norwegian credit application processing related to Skatteetaten and associated external services.

    Approval rates remain healthy and application processing is currently stable. The incident remains closed while we continue close monitoring of approval rates, application flows, and external dependencies.

    We will continue monitoring throughout the day and provide further updates if the situation changes.

    Reference: INC0113764

    Regards,

    Resurs Bank IT

  • Update
    UTC
    Update

    We continue to monitor the disruption affecting Norwegian credit application processing related to Skatteetaten and associated external services.

    Approval rates remain healthy and application processing is currently stable. The incident remains closed while we continue close monitoring of approval rates, application flows, and external dependencies.

    We will continue monitoring throughout the day and provide further updates if the situation changes.

    Reference: INC0113764

    Regards,

    Resurs Bank IT

  • Update
    UTC
    Update

    We continue to monitor the disruption affecting Norwegian credit application processing related to Skatteetaten and associated external services.

    Since our previous update, application processing and approval rates have continued to improve. Current approval rates are within healthy levels, and we are seeing stable performance across the affected flows.

    While the situation has improved significantly, we will continue to monitor the service very closely to ensure stability is maintained as external dependencies continue their recovery.

    Our teams remain engaged together with relevant suppliers and stakeholders and will continue to track approval rates, application processing, and service performance.

    We will provide another update before 09:00 CEST tomorrow morning.

    Reference: INC0113764

    Regards,
    Resurs Bank IT

  • Update
    UTC
    Update

    We continue to monitor the disruption affecting Norwegian credit application processing related to Skatteetaten and associated external services.

    Since our previous update, we have observed some minor improvements in processing performance. However, the service remains degraded, and customers may still experience delays or intermittent issues.

    Our teams continue to work closely with relevant suppliers and stakeholders while monitoring the situation.

    We will provide further updates as soon as additional information becomes available.

    Reference: INC0113764

    We apologize for any inconvenience this may have caused.

    Regards,
    Resurs Bank IT

  • Update
    UTC
    Update

    We continue to monitor the disruption affecting Norwegian credit application processing related to Skatteetaten and associated external services.

    There is no new information to share at this time. The external service disruption remains ongoing, and our teams continue to monitor the situation closely together with relevant suppliers and stakeholders throughout the day.

    We will provide further updates as soon as additional information becomes available.

    Reference: INC0113764

    We apologize for any inconvenience this may have caused.

    Regards,
    Resurs Bank IT

  • Update
    UTC
    Update

    We continue to monitor the disruption affecting Norwegian credit application processing related to Skatteetaten and associated external services.

    There is no new information to share at this time. The underlying external service disruption remains ongoing, and while some recovery has been observed during the day, stability has not yet been fully confirmed.

    Our teams continue to work closely with relevant suppliers and stakeholders to monitor the situation and assess any remaining impact.

    The next update is planned for approximately 09:00 CET on 25 August 2026, or earlier should significant new information become available.

    Reference: INC0113764

    We apologize for any inconvenience this may have caused.

    Regards,

    Resurs Bank IT

  • Update
    UTC
    Update

    We continue to monitor the disruption affecting Norwegian credit application processing related to Skatteetaten and associated external services.

    There is no new information to share at this time. Performance remains improved compared to earlier today, although some customers may still experience delays or intermittent issues when submitting applications.

    We remain in close dialogue with relevant stakeholders and will provide further updates as soon as additional information becomes available.


    Reference: INC0113764

    We apologize for any inconvenience this may have caused.

    Regards, Resurs Bank IT

  • Monitoring
    UTC
    Monitoring

    We have identified that the disruption affecting Norwegian credit application processing is related to an issue with Skatteetaten and associated external services.

    We have observed improved performance compared to earlier today; however, some degradation remains and customers may continue to experience delays or intermittent issues when submitting applications.

    We are actively monitoring the situation together with relevant stakeholders and will continue to provide updates as more information becomes available.

    Reference: INC0113764

    We apologize for any inconvenience this may have caused.

    Regards, Resurs Bank IT

  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating

    We are currently experiencing issues with Credit and loan applications in Norway due to a vendor incident. We are working on resolving the incident as soon as possible. We apologize for any inconvenience this may cause.

    Regards, Resurs Bank IT

Issues signing Norway
ResolvedPartial outage23 minutes
  • Resolved
    UTC
    Resolved

    The incident affecting signing in Norway has now been resolved.

    We apologize for any inconvenience this may have caused.

    Regards,

    Resurs Bank IT

  • Investigating
    UTC
    Investigating

    We are currently experiencing technical third party issues, which may affect signing for Norwegian customers. We apologize for any inconvenience this may cause.

    Kind regards,

    Resurs Bank IT

Issues signing Norway
ResolvedPartial outage6 hours 42 minutes
  • Resolved
    UTC
    Resolved

    The incident affecting signing in Norway has now been resolved.

    We apologize for any inconvenience this may have caused.

    Regards,

    Resurs Bank IT

  • Investigating
    UTC
    Investigating

    We are currently experiencing technical third party issues, which may affect signing for Norwegian customers. We apologize for any inconvenience this may cause.

    Kind regards,

    Resurs Bank IT

Credit and loan applications
ResolvedMajor outage23 hours 18 minutes
  • Resolved
    UTC
    Resolved

    The incident affecting Credit and loan applications in Norway has now been resolved.

    We apologize for any inconvenience this may have caused.

    Regards,

    Resurs Bank IT

  • Update
    UTC
    Update

    We are still experiencing issues affecting Credit and Loan Applications in Norway due to an ongoing vendor incident. Our teams continue to work together with the vendor to restore full functionality as soon as possible.

    We apologize for the inconvenience caused.

    Regards,
    Resurs Bank IT

  • Investigating
    UTC
    Investigating

    We are currently experiencing issues with Credit and loan applications in Norway due to a vendor incident. We are working on resolving the incident as soon as possible. We apologize for any inconvenience this may cause.

    Regards, Resurs Bank IT

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