Resurs - Issues with Credit applications – Incident details

All systems operational

Issues with Credit applications

Resolved
Partial outage
Started about 2 months agoLasted 1 day

Affected

Credit Applications

Partial outage from 7:09 PM to 9:50 AM, Operational from 9:50 AM to 8:31 AM

Consumer loan

Operational from 7:09 PM to 9:50 AM, Partial outage from 9:50 AM to 8:31 AM

Updates
  • Resolved
    UTC
    Resolved

    The incident affecting credit and loan applications, and payments, in Norway has now been resolved. If you still experience any issues due to this incident, don’t hesitate to contact Service Desk (+4642 38 20 15).

    We apologize for any inconvenience this may have caused.

    Regards,

    Resurs Bank IT

  • Monitoring
    UTC
    Monitoring

    We implemented a fix regarding the credit applications and payments, and are currently monitoring. We are still experiencing issues with the loan applications.

  • Identified
    UTC
    Identified

    An external vendor is currently experiencing technical issues, which may affect payments and credit applications in Norway. We apologize for any inconvenience this may cause.

    Kind regards,

    Resurs Bank IT

  • Investigating
    UTC
    Investigating

    An external vendor is currently experiencing technical issues, which may affect payments and credit applications in Norway. We apologize for any inconvenience this may cause.

    Kind regards,

    Resurs Bank IT