Resurs - Issues with payments – Incident details

All systems operational

Issues with payments

Resolved
Major outage
Started 8 months agoLasted about 2 hours

Affected

Merchant API

Major outage from 9:30 AM to 11:16 AM

Merchant Portal

Major outage from 9:30 AM to 11:16 AM

Updates
  • Identified
    Identified

    Update regarding the incident affecting Issues with payments:

     

    We have identified that also Merchant API is affected.

     

    Reference: INC0087437

     

    Regards,

    Resurs Bank IT

  • Resolved
    Resolved

    The incident affecting Issues with payments has now been resolved. If you still experience any issues due to this incident, don’t hesitate to contact Service Desk (+4642 38 20 15). We apologize for any inconvenience this may have caused.

    Regards,

    Resurs Bank IT

  • Investigating
    Investigating

    We are currently experiencing issues with Merchant Portal. This affects payments methods and means that no payments can made in Merchant Portal. We are working on resolving the incident as soon as possible.

    Regards,

    Resurs Bank IT